ACKO Company, Recruitment 2024
ACKO Company Recruitment 2024,The post number, eligibility, salary, last date, how to apply and other details are given below. Please check the official advertisement before applying.
About Company : ACKO, India’s first digital insurance company is on a mission to fundamentally redefine how the world experiences insurance.ACKO embarked on its journey to craft a versatile insurtech solution that centers around the customers needs. Today, we stand as a testament to our commitment, addressing long-standing challenges and establishing new benchmarks in the industry.We are not just another conventional insurance firm. We are not the people consulted solely for claims”. Anchored in a tech-centric philosophy, our approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers insurance requirements.
Post Name :
Post No. 1) Assistant Manager - Customer Excellence
Qualification : any bachelor degree
Roles & Responsibilities :
- Develop a deep understanding of existing process flows, applications and customer journeys to be able to get an in depth view of the business and product
- Build a strong outlook towards constantly improving the customer experience journey at Acko
- Analyze customer escalations in-depth to identify key failure points/root causes that led to the escalation
- Liaise with the business teams to identify and fix process/product gaps, share other improvement opportunities etc. to strengthen the customer experience journey
- Create and share a detailed RCA document along with case details, proposed short/long term solutions and timelines to address the root causes
- Constantly challenge status quo to redefine and improve existing processes
- Take ownership of building robust Standard Operating Procedures (SOPs) and scripts to provide a unique and bespoke experience to Acko customers
- Send out regular LOB wise RCA status updates, quantify impact of escalations on metrics, share trends/other observations etc.
- Share business level insights/findings based on RCA and analysis of escalations for relevant teams to take forward
- Contribute in organization level initiatives pertaining to customer experience
- Streamline/standardize processes across multiple LOBs and work with stakeholders to ensure best in class customer experience is delivered at Acko
Pay Scale Per Month : Rs. 58,000/- Expected
Age Limit : Minimum age requirement is 18+
Fee : No Fee
Job Location : Bengalore
Job Type : Full Time
Last Date For Apply : Not given
अधिकृत वेबसाईट : www.acko.com
Official website to apply : Apply here
Notification : View
